Warranty

What is covered

• 90 days from the invoice date on the specific repair we performed, covering both the parts we supplied and the labour.
• Return visits under warranty carry no service call fee and no diagnostic fee.
• If the same part fails again inside the period, we replace it at no charge.

What is not covered

• A different fault on the same appliance. A new problem gets a new diagnosis.
• Parts supplied by the customer. We will fit them on request, but we cannot warrant them.
• Damage from power surges, flooding, pets, pests, or the appliance being moved or reinstalled by someone else.
• Wear items consumed in normal use, such as filters and light bulbs.
• Appliances used commercially, unless the invoice states a commercial rate.

How to make a claim

Call us with your invoice number and we will book a return visit, usually within two working days. If the diagnosis shows an unrelated fault rather than a repeat of the original one, we will tell you before doing any work and quote it separately.

(343) 340-4201

Manufacturer warranty

If your appliance is still inside its manufacturer warranty, tell us when you book. Work by an unauthorised servicer can void that coverage, and it is usually cheaper for you to go through the manufacturer first. We will say so rather than take the job.

Your statutory rights

This warranty is in addition to the rights you have under the Ontario Consumer Protection Act, 2002. Nothing here limits them.

Jock River Appliance Repair · Ottawa, Ontario