Open 7 days · 7:00 AM – 11:00 PM
Policy
Plans change and appliances sometimes start working again on their own. This is what happens when a booking has to move.
Cancel or move your appointment at no cost up to two hours before the start of your visit. Call us or reply to the confirmation message.
If we arrive and nobody is home, or the appointment is cancelled with less than two hours' notice, a call-out fee applies. It is charged once, and the rebooked visit goes ahead at the normal rate.
Jobs occasionally overrun. If your visit is going to slip, you get a phone call before it does, not after. If we cannot make the day at all, we rebook at your convenience and the diagnostic on that visit is not charged.
You are never committed to the repair. The technician diagnoses the appliance on site, gives you a fixed price, and you decide. Go ahead with the repair and the diagnostic is not charged at all; decline it and you pay only the diagnostic fee for the visit.
Special-order parts cannot be returned once they leave the supplier. If a repair is cancelled after a part has been ordered, the part is invoiced and it is yours to keep.
We need an adult on site, a clear path to the appliance, and working power and water. If a visit cannot go ahead for safety reasons — for example a gas smell that the utility has to deal with first — it counts as a rebooking rather than a cancellation, and no fee applies.
Jock River Appliance Repair · Ottawa, Ontario
