Privacy policy

What we collect

• Your name, phone number, email address and service address.
• Details of the appliance: brand, model, serial number, the fault, and the work performed.
• Photographs of the appliance or the fault, where they help the repair.
• Payment records. Card details are handled by our payment provider and are never stored by us.

Why we collect it

To schedule and route visits, to bring the right part, to invoice you, to honour warranty claims, and to meet our record-keeping obligations. We do not sell personal information and we do not share it for advertising.

Who else sees it

Only the technician assigned to your visit, our office, and — where necessary — a parts supplier or manufacturer processing a warranty claim. Suppliers receive the model and serial number, not your contact details, unless a manufacturer warranty requires them.

How long we keep it

Service records are kept for seven years, which covers warranty periods and Canadian tax record requirements. Booking enquiries that never became visits are deleted after twelve months.

This website

The site uses the cookies needed to make it work, along with call and form tracking that tells us which page a booking came from. Embedded Google Maps are loaded from Google and are subject to Google's own privacy terms. If you fill in the booking form, the details go to our scheduling system and nowhere else.

Your choices

You can ask to see the personal information we hold about you, correct it, or have it deleted where we are not required by law to keep it. Call us and we will respond within 30 days.

(343) 340-4201

Complaints

We handle personal information in accordance with PIPEDA. If you are not satisfied with how we have handled yours, you may contact the Office of the Privacy Commissioner of Canada.

Jock River Appliance Repair · Ottawa, Ontario